Companhias aéreas

Um dia escrevo qualquer coisa sobre o mau serviço que as companhias aéreas prestam. Prometo. Para já, para abrir o apetite:

«Today in America commercial planes are little more than winged buses, and the airlines, without detectable exception, regard passengers as irksome pieces of bulk freight that they consented, at some time in the remote past, to carry from place to place and now wish they hadn’t.

Take the safety demonstration. Why after all these years do flight attendants still put a life vest over their heads and show you how to pull the little cord that inflates it? In the history of commercial aviation no life has been saved by the provision of life vests. I am especially fascinated by the way they include a little plastic whistle on each vest. I always imagine myself plunging vertically towards the ocean at 1,200 miles an hour and thinking: ‘Well, thank gosh I’ve got this whistle.’»

Notes from a big country, Bill Bryson